Shipping Information


Craftie Cafe offer FREE SHIPPING within Australia for selected items as stated on the listings (dies, embossing folders, paper pack, etc.) and FLAT RATE SHIPPING of $8.95 for all orders. All orders over $75 will also recevied FREE SHIPPING within Australia.


Postage & Handling Charges within Australia:

Free Shipping on selected items (dies, embossing folders, etc.)

Flat rate shipping of $8.95 to anywhere in Australia

Free Shipping for all orders over $75

Express Postage option is also available for all orders within Australia

We aim to dispatch your orders within two business days after the payment is received. The estimated delivery time for standard delivery within Australia is between 5-10 business days after your order has been dispatched (2-3 business days for Express Delivery).

Please ensure that the shipping address provided is a correct and completed address. In an instance where the parcel is returned to us due to an incorrect address supplied by the customer, we reserve the right to charge $10 return shipping fee (for eparcels) and a second redelivery postage charge as the fees wil be charged by Australia Post and Courier Companies.
 

Postage Charges for International Orders:

We ship worldwide! For most items like dies, cling stamps, embossing folders, paperpack, etc (those that have "free shipping within Australia"), we are able to ship them to international addresses for a flat rate of $8.95 per order. You can order as many items as you like for a flat rate shipping of $8.95 to anywhere in the world! For bulky or heavier items, the international postage rates are based on the order's total weight and the destination country. You can get an estimated shipping charge by adding the items in the shopping cart.
 

* Please note that if you items containts very heavy artciles (e.g. totes/storage, albums, book & magaines, punches, and machines), the postage rate may be different from our normal postage rate showing on the cart; due to the weight of these products. We will try our best to work out the most economical postage rate for you. Please email us at shop@craftiecafe.com.au for the exact quote.

** International customers are responsible for all applicable importing duties, taxes, and custom fees assigned by your custom. We reserve the right to impose 15% restocking fee or a redelivery fee on all the orders returned to us due to the importer refused to pay for the importing duties and taxes.

*** Please ensure that the shipping address provided is a correct and completed address. In an instance where the parcel is returned to us due to an incorrect address supplied by the customer, we reserve the right to charge a second redelivery postage charge as the postage fee is required by Australia Post and Courier Company. 

Stock Availability:

Craftie Cafe try our best to keep our online catalogue up to date with stock availability as accurately as possible. However, like with all retail businesses, some items will sometimes run low, be discontinued without our knowledge or be backordered by our suppliers. Should an item you select be temporarily out of stock, we will contact you as soon as we are aware of the issue to advise expected delivery time, which may be up to 10 days longer. You have an option either change or cancel your order at this time.

Items on our website listed as "Available" are to the best of our knowledge, available to ship to you within the advertised timeframe. Should you have any questions about this, please contact us at shop@craftiecafe.com.au.