Shipping Information


Craftie Cafe uses both Australia Post service and Fastway couriers to ship all items. We offer FREE SHIPPING within Australia for selected items as stated on the listings (dies, embossing folders, paper pack, etc.) and FLAT RATE SHIPPING of $8.95 for all orders. All orders over $75 will also recevied FREE SHIPPING within Australia.


Postage & Handling Charges within Australia:

Free Shipping on selected items (dies, embossing folders, etc.)

Flat rate shipping of $8.95 to anywhere in Australia

Free Shipping for all orders over $75

Express Postage option is also available for all orders within Australia

We aim to dispatch your orders within two business days after the payment is received. The estimated delivery time for standard delivery within Australia is between 5-10 business days after your order has been dispatched (2-3 business days for Express Delivery).

 

Postage Charges for International Orders:

The international postage rates are based on the order's total weight and the destination country. You can get an estimated shipping charge by adding the items in the shopping cart.

We currently offer two shipping options for international orders.

1) Standard Registered Airmail (4 weeks delivery) - This is the most affordable options between the two. The parcel is sent via our shipper's network (Singapore Post) which takes approximately 4 weeks to arrive. The tracking number will be provided and signature is required upon delivery. You can track status of your order from Singapore Post website or via 17Track website. Once the package reaches your country, you may be able to track the status of the parcel from your country's postal service website as well.

2) Australia Post Pack & Track or Registered Post (2 weeks delivery) - The parcel will be sent via Australia Post's network which take approximately two weeks to arrive. You can track the status of your parcel from AusPost website. Pack & Track, however, is not available for every country; therefore, your parcel will be sent via AP Registered Post if the Pack & Track service is not available.
 

* Please note that if you items containts totes/storage, albums, book & magaines, punches, and machines, the postage rate may be different from our normal postage rate showing on the cart; due to the weight of these products. We will try our best to work out the most economical postage rate for you. Please email us at shop@craftiecafe.com.au for the exact quote.

** International customers are responsible for all applicable duties, taxes, and custom fees assigned by your custom.


Stock Availability:

Craftie Cafe try our best to keep our online catalogue up to date with stock availability as accurately as possible. However, like with all retail businesses, some items will sometimes run low, be discontinued without our knowledge or be backordered by our suppliers. Should an item you select be temporarily out of stock, we will contact you as soon as we are aware of the issue to advise expected delivery time, which may be up to 10 days longer. You have an option either change or cancel your order at this time.

Items on our website listed as "Available" are to the best of our knowledge, available to ship to you within the advertised timeframe. Should you have any questions about this, please contact us at shop@craftiecafe.com.au.


Check Out What Others Say About Us


We have been buying from you for several years now and wish to 'Thank You' for your wonderful Service! It's always a pleasurable experience purchasing from you. We love the uncomplicated pleasant way in which you conduct your business.
Allyson
I have done a few orders from Craftie Cafe and I am very happy with their service. The orders are always done promptly and they always keep me updated with the progress of each order. The range of products is extensive and easy to navigate...
Tricia H.
Having been a customer for quite a while with Craftie Cafe, I am truly happy with their services, prompt delivery and any other areas where I have needed assistance.
Kosla